Lansing Moving Company Ripoff

The Lansing Moving Company Blacklist: Who Locals Say Not to Hire

June 06, 2025•40 min read

The Lansing Moving Company Blacklist: Who Locals Say Not to Hire

moving company complaints

The Lansing Moving Company Blacklist is something every smart person should know about before they move.

Moving scam companies are everywhere in Michigan, and they want to take your money and make your life miserable.

These bad movers will lie to you, steal from you, and hold your stuff hostage until you pay them more money than you agreed to.

But here's the good news: when you know what to look for, you can avoid these crooks and find honest movers who will treat you right.

That's exactly what this article will teach you - how to spot the bad guys and protect yourself from the nightmare that thousands of Lansing families face every year.

You picked up this article because something inside you knows that not all moving companies are the same.

Your gut is telling you to be careful.

And you should listen to that voice, because it might save you thousands of dollars and months of headaches.

Moving Scam Companies Are Stealing More Than Just Your Furniture

moving company reviews

Let's get one thing straight right now.

The moving industry has a dirty secret that nobody wants to talk about.

There are companies in Lansing that call themselves "professional movers" but they're really just thieves with trucks.

These moving scam companies have turned what should be an exciting day into a complete disaster for way too many people.

Here's what these crooks do:

  • They give you a price that sounds too good to be true. Because it is.

  • Then on moving day, they show up with a rented truck and tell you the price just went up. A lot. They already have your stuff loaded, so what are you going to do? Pay up or lose everything you own.

Sarah from East Lansing learned this the hard way. She hired what she thought was a legitimate moving company for $800.

By the end of the day, they wanted $2,400 more or they wouldn't unload her truck. She had no choice but to pay because all her belongings were trapped inside their truck.

This isn't rare.

It happens every single day in Lansing and across Michigan.

The Federal Motor Carrier Safety Administration says people lose more than $16,000 on average when they get hit by moving fraud.

  1. That's a new car.

  2. That's a down payment on a house.

  3. That's money you worked hard for, and these scammers want to steal it from you.

But you're different.

You're reading this article because you're smart enough to do your homework before you hire anyone.

That puts you way ahead of most people who just pick the first mover they find on Google.

Your Moving Company Probably Wants to Rob You Blind

You might think this sounds crazy.

How could a moving company get away with robbery? It's simple.

Most people don't know how to spot the warning signs until it's too late.

Moving company fraud happens because these fake movers know exactly how to trick you.

They study human psychology.

They know that when you're stressed about moving, you want the cheapest price and the easiest solution. So they give you both.

Then they attack when you're most vulnerable - when all your stuff is loaded on their truck and you have nowhere else to turn.

The first red flag is always the same.

The price is way lower than everyone else.

When ABC Moving quotes you $2,000 and XYZ Movers says they'll do it for $600, your brain wants to believe XYZ is just being nice.

But companies don't stay in business by losing money on every job.

If their price is too good to be true, there's a reason.

Mike from Okemos found this out when he hired "Lansing Budget Movers" for what seemed like a great deal.

The estimate was $500 for his two-bedroom apartment. Sounds good, right? Wrong.

By moving day, the bill was $1,800 and they wanted cash only. When Mike said he couldn't pay that much, they drove away with all his belongings. It took three weeks and a lawyer to get his stuff back.

These scammers also love to target college students and young families.

Why? Because these groups usually don't have a lot of extra money and they're more likely to believe a low estimate.

They also might not know what questions to ask or what warning signs to look for.

Moving Scam Companies Make Used Car Salesmen Look Honest

At least used car salesmen let you test drive the car before you buy it.

Moving scammers don't give you that luxury.

Once your stuff is on their truck, you're at their mercy.

Here's how they operate:

First, they give you an estimate over the phone or through email. They never come to your house to actually look at what needs to be moved.

Why? Because they don't care how much stuff you have. They're going to charge you more money anyway.

Real moving companies always want to see your belongings before they give you a price.

They need to know how much stuff you have, how heavy it is, and what special care items might need.

Scam companies skip this step because they're planning to surprise you with extra charges later.

The second trick is the contract.

Legitimate movers give you a detailed written estimate that explains exactly what services you're getting and how much each service costs.

Scam companies give you vague paperwork with missing information.

Or they ask you to sign blank forms that they'll "fill in later."

Never, ever sign a blank moving contract.

Jessica from Lansing Township learned this lesson when she hired "A-Plus Snow Plowing"

They showed up with a contract that had blank spaces where the price should be. When she asked about it, they said "Don't worry, we'll figure it out as we go."

By the end of the day, they had filled in a price that was three times what they originally quoted her.

The third trick is payment. Honest moving companies let you pay when the job is done and you're happy with the service.

Scam companies want money upfront.

They might ask for a huge deposit or demand that you pay the entire bill before they start working.

This should set off alarm bells in your head immediately.

These Moving Companies Will Take Your Money and Your Grandmother's China

The most heartless thing about moving scams is that these criminals don't just steal your money.

They steal your memories.

Your family photos.

Your grandmother's china set.

Your kid's favorite toys.

Everything that matters to you becomes a bargaining chip in their game.

This is called the "hostage scam" and it's becoming more common every year.

Here's how it works: The movers load all your stuff onto their truck. Then they drive to a different location - not your new home.

They call you and say the price has gone up dramatically. If you want your belongings back, you have to pay the new amount. In cash. Right now.

What can you do at that point?

Call the police?

Most cops will tell you it's a civil matter and you need to work it out with the moving company.

Call a lawyer? That takes time and money you might not have.

Meanwhile, all your possessions are sitting in some warehouse while you try to figure out how to get them back.

Tom and Linda from Holt experienced this nightmare when they hired "MY BUDGET MOVER" to help them relocate to Florida.

The original estimate was $3,200. After the truck was loaded, the company called and said the weight was much higher than expected and the new price was $8,500.

When Tom and Linda refused to pay, the company drove their belongings to a storage facility in Detroit and demanded cash payment before they would release anything.

It took Tom and Linda six weeks and $2,000 in legal fees to get their stuff back.

By then, many of their items were damaged from poor storage conditions. The moving company had disappeared and started operating under a new name in a different city.

This is why choosing the right moving company isn't just about price.

It's about protecting everything you've worked for and everything you care about.

Moving Scam Companies Are Why You Should Never Trust a Smile and a Handshake

Your parents might have taught you that a firm handshake and a friendly smile mean someone is trustworthy.

That was true once upon a time.

But moving scammers have turned charm into a weapon they use against honest people.

These criminals are good at what they do. They sound professional on the phone. Their websites look legitimate. They might even have fake reviews that make them seem like the best movers in Lansing.

But it's all an act designed to separate you from your money.

The truth is that real professionalism isn't about smooth talking or flashy websites. It's about doing what you say you're going to do, when you say you're going to do it, for the price you agreed on. Period.

Here's what real professionalism looks like in the moving industry:

Licensed and Insured: Every legitimate moving company has proper licensing through the Federal Motor Carrier Safety Administration if they move across state lines. For local moves in Michigan, they should be registered with the state. They also carry insurance to protect your belongings if something goes wrong.

Physical Address: Real companies have real offices where you can find them. If a moving company only has a P.O. Box or refuses to tell you where their office is located, run away fast.

In-Person Estimates: Professional movers want to see your belongings before they quote you a price. They'll send someone to your home to look at everything that needs to be moved. This visit should be free and the estimator should be able to answer all your questions about the moving process.

Written Contracts: Everything should be in writing. The services they'll provide, the timeline, the total cost, and what happens if something goes wrong. If they want you to agree to anything verbally or sign blank paperwork, that's a huge red flag.

Fair Payment Terms: Real movers don't demand large deposits or full payment before they start working. They typically ask for payment when the job is complete and you're satisfied with the service.

Amy from Mason learned the importance of these standards when she almost hired "Good Guys Moving & Services."

The company had a nice website and the salesperson was very friendly on the phone. But when she asked for their USDOT number, they gave her excuses.

When she asked for an in-person estimate, they said it wasn't necessary.

When she asked for a written contract, they said they could email her something "later."

Amy decided to keep looking and ended up saving herself from what turned out to be a known scam operation.

Your Dream Move Just Became a Financial Nightmare Thanks to These Crooks

Moving is supposed to be exciting.

You're starting a new chapter of your life.

Maybe you're buying your first home, or upgrading to a bigger place for your growing family, or moving closer to a new job.

It should be one of the best days of your year.

But moving scammers turn your dream into a nightmare.

They take what should be a celebration and make it into a crisis.

Instead of unpacking in your new home, you're on the phone with your bank trying to stop unauthorized charges.

Instead of exploring your new neighborhood, you're filing police reports and calling lawyers.

The financial damage goes way beyond just losing money to the scammers.

When your move gets derailed, you might have to pay for:

  • Hotel rooms while you wait to get your belongings back

  • Replacement items for things that get damaged or stolen

  • Storage fees for items you can't immediately place in your new home

  • Legal fees to try to recover your possessions

  • Time off work to deal with the mess

  • Stress-related health problems from the trauma of being victimized

Jennifer from East Lansing calculated that her experience with "Premier Michigan Movers (Now called Kingsley)" cost her over $12,000 when all was said and done.

The scam itself was $3,500 in unexpected charges. But she also had to pay for a hotel for two weeks ($1,400), replace damaged furniture ($2,800), hire a lawyer ($2,200), and take unpaid time off work ($2,100) to deal with the situation.

The emotional cost is even higher.

Jennifer says she still has anxiety attacks when she thinks about moving.

The stress affected her marriage and her job performance.

What should have been a happy memory became a trauma that she's still dealing with two years later.

This is what moving scammers really steal from you. Not just money, but peace of mind.

Not just belongings, but your faith in people.

Not just time, but precious moments you can never get back.

Moving Scam Companies Have Turned Relocation Into Highway Robbery

The moving industry used to be regulated like a public utility.

There were rules, oversight, and consequences for companies that cheated customers.

But in 1980, Congress passed the Household Goods Transportation Act, which deregulated the industry and made it easier for new companies to enter the market.

This deregulation was supposed to increase competition and lower prices for consumers.

In some ways, it worked.

There are more moving companies now than ever before, and competition has driven down prices for honest movers.

But deregulation also made it easier for criminals to set up fake moving companies.

Before 1980, you needed special permits and had to prove you were qualified to be in the moving business.

Now, almost anyone can start a moving company with minimal oversight.

The Federal Motor Carrier Safety Administration is supposed to regulate interstate movers, but they have only nine investigators to handle thousands of complaints every year.

Most scam companies are never investigated, never fined, and never shut down.

When they do get in trouble, they just change their name and start over.

This means the responsibility for avoiding moving scams falls on you, the customer.

You can't rely on the government to protect you. You have to protect yourself by knowing what to look for and asking the right questions.

The good news is that honest moving companies like Mr. BigStuff Labor and Moving welcome your questions and scrutiny.

They want you to verify their credentials, check their references, and understand exactly what you're paying for.

They know that educated customers make the best customers because they appreciate good service when they see it.

These Moving Companies Will Hold Your Life Hostage for Extra Cash

The hostage scam is the most ruthless trick in the moving scammer's playbook.

It works because once your belongings are loaded onto a truck, you lose all your power in the relationship. The movers hold all the cards, and they know it.

Here's exactly how the hostage scam works:

Step 1: The Low-Ball Estimate The scammer gives you an estimate that's much lower than legitimate competitors. They might quote you $800 for a move that should cost $1,500. This gets your attention and makes you think you've found a great deal.

Step 2: The Vague Contract When you agree to hire them, they give you paperwork that's intentionally confusing or incomplete. The contract might have missing information about extra fees, or it might be written in a way that gives the company lots of wiggle room to change the terms later.

Step 3: The Loading On moving day, the crew shows up and starts loading your belongings onto their truck. Everything seems normal so far. You might even be thinking about how smart you were to find such a good deal.

Step 4: The Ransom Demand Once everything is loaded, the crew leader tells you the price has changed. Maybe they claim your belongings weigh more than expected. Maybe they say you have more items than you told them about. Maybe they add fees for stairs, long carry distances, or "special handling." The new price might be double or triple what you originally agreed to pay.

Step 5: The Ultimatum When you protest or refuse to pay the inflated price, they give you an ultimatum. Pay now in cash, or they drive away with all your stuff. They might threaten to put your belongings in storage and charge you daily storage fees until you pay up.

Step 6: The Disappearing Act If you try to negotiate or ask for time to get the money, they become aggressive and threatening. They make it clear that this is not a negotiation. It's a robbery. Pay up or lose everything.

David from Lansing experienced this exact scenario when he hired "AAFFORDABLE MOVERS" to move his elderly mother to an assisted living facility.

The original quote was $900. After loading all her belongings - including priceless family photos and heirlooms - they demanded $2,600 in cash.

When David tried to reason with them, they started driving away. He had to chase them down and pay the money to get his mother's belongings back.

The most heartbreaking part? David's mother had saved for months to afford the move to a nicer facility. The extra money the scammers stole was supposed to pay for her first three months of care.

Moving Scam Companies Are the Reason People Hate Moving Day

Ask anyone what they think about moving and you'll hear the same complaints over and over. "It's stressful." "It's expensive." "Something always goes wrong." "I hate dealing with moving companies."

But it doesn't have to be this way.

Moving can actually be a positive experience when you work with honest, professional movers who care about doing a good job.

The reason so many people have horror stories about moving is because there are too many scam companies that have ruined it for everyone else.

Think about it.

When you hire a plumber or an electrician, you expect them to show up on time, do good work, and charge you a fair price.

Most of the time, that's exactly what happens.

But with moving companies, people have learned to expect problems. They've accepted that moving day will probably be a disaster.

This attitude exists because moving scammers have trained consumers to expect the worst.

When enough people get cheated, lied to, and ripped off, it becomes "normal."

People start thinking that all moving companies are crooks, so they might as well just pick the cheapest one and hope for the best.

But this thinking is dangerous because it makes you an easy target for scammers.

When you expect to be treated poorly, you don't ask the right questions or demand proper documentation.

You don't verify credentials or check references. You just cross your fingers and hope everything works out.

Smart consumers know better.

They understand that good moving companies exist, but you have to know how to find them.

They also understand that the cheapest price is usually not the best value, especially when dealing with something as important as all your worldly possessions.

To avoid hiring bad movers you need our massive moving checklist. Just click here to get it.

Your Moving Company Just Became Your Biggest Mistake This Year

Here's the brutal truth that nobody wants to hear: if you hire the wrong moving company, it can destroy your entire year. Maybe your entire decade.

Consider what happened to Mark and Susan from Williamston. They hired "New Neighbors Moving" to relocate to their dream home in Ann Arbor.

The company seemed legitimate. They had a professional website, answered the phone with their company name, and gave references from satisfied customers.

But it was all fake. The website was copied from a real moving company in California. The phone was answered by an answering service. The references were employees of the scam operation posing as happy customers.

Mark and Susan paid $4,500 upfront and watched as their entire household was loaded onto a truck.

The movers said they would deliver everything the next day. That was six months ago. The truck, the movers, and all of Mark and Susan's belongings vanished completely.

The financial impact was devastating.

They had to buy all new furniture, appliances, clothes, and household items.

Their insurance company fought the claim for months before finally paying a small fraction of the actual loss.

Mark and Susan ended up spending over $35,000 to replace everything they lost.

But the emotional impact was even worse.

Susan had family photos dating back four generations. Mark had his father's tools and his grandfather's watch.

Their children lost toys, books, and keepsakes that could never be replaced. The stress of the situation caused health problems for both Mark and Susan that they're still dealing with today.

This is an extreme example, but it shows you what's at stake when you choose a moving company.

You're not just deciding who will carry your boxes. You're deciding who to trust with everything you own and everything you care about.

That's why the choice of moving company might be the most important business decision you make all year.

Get it right, and your move will be smooth, professional, and stress-free.

Get it wrong, and you could be dealing with the consequences for years to come.

How to Spot Moving Scam Companies Before They Spot You

Now that you understand how moving scams work and what's at stake, let's talk about how to protect yourself.

The key is learning to spot the warning signs before you hire anyone.

Red Flag #1: No Physical Address Legitimate moving companies have real offices where you can visit them if needed. Scam companies often use only P.O. boxes, mail forwarding services, or residential addresses. If a moving company can't or won't tell you where their office is located, don't hire them.

Red Flag #2: Generic Phone Answers When you call a real moving company, they should answer the phone with their company name. Scam companies often answer with generic phrases like "Movers" or "Moving Company" because they're running multiple fake businesses from the same phone number.

Red Flag #3: No In-Home Estimate Professional movers want to see your belongings before they quote you a price. They need to assess the weight, volume, and special requirements of your move. Any company that gives you a firm price over the phone or through email without seeing your stuff is probably planning to surprise you with extra charges later.

Red Flag #4: Demands for Large Deposits Honest moving companies typically don't require large deposits. They might ask for a small amount to hold your moving date during peak season, but they should never demand full payment or large sums upfront. If they want more than 10% as a deposit, be very suspicious.

Red Flag #5: Prices That Are Too Good to Be True If one company's estimate is dramatically lower than everyone else's, there's usually a reason. Good movers know what it costs to provide quality service, and their prices will be fairly similar. A quote that's 50% below everyone else's is almost certainly a scam.

Red Flag #6: No License or Insurance Information Every legitimate moving company should be able to provide their license numbers and insurance information immediately. For interstate moves, they need a USDOT number from the Federal Motor Carrier Safety Administration. For local moves in Michigan, they should be properly registered with the state.

Red Flag #7: Pressure to Sign Immediately Scam companies often use high-pressure sales tactics to get you to sign a contract before you have time to think about it. They might say "This price is only good today" or "We need a deposit right now to secure your moving date." Legitimate companies give you time to make an informed decision.

Red Flag #8: Vague or Incomplete Contracts Everything should be clearly spelled out in writing. The services they'll provide, the total cost, what's included and what costs extra, the pickup and delivery dates, and their liability for damage or loss. If the contract has blank spaces or vague language, don't sign it.

Red Flag #9: Only Accept Cash Payments Professional businesses accept multiple forms of payment including credit cards and checks. Scam companies often insist on cash only because it's harder to trace and impossible to reverse. If they won't take a credit card, that's a major red flag.

Red Flag #10: Bad Online Reviews or No Reviews at All Check multiple review sites including Google, Yelp, Better Business Bureau, and Facebook. Look for patterns in the reviews. If a company has mostly negative reviews or no reviews at all, be very careful. Also be suspicious if all the reviews are very recent or sound like they were written by the same person.

Questions to Ask Every Moving Company

Smart consumers ask tough questions before they hire anyone.

Here are the questions you should ask every moving company you're considering:

1. What is your USDOT number and state registration number? Legitimate companies will give you this information immediately and encourage you to verify it online.

2. Are you licensed and insured for this type of move? They should be able to provide proof of both licensing and insurance coverage.

3. Will you provide a written estimate after seeing my belongings? The answer should be yes. Any company that won't do an in-home estimate is probably planning to surprise you with extra charges later.

4. What is included in your estimate and what costs extra? Get specifics about packing materials, labor, transportation, stairs, long carries, storage, and any other potential charges.

5. How do you handle damage or loss of items? They should explain their claims process and what coverage they provide for your belongings.

6. What form of payment do you accept? Legitimate companies accept credit cards, checks, and cash. Be suspicious of cash-only operations.

7. Can you provide recent references from local customers? Good movers are happy to share references from satisfied customers in your area.

8. How long have you been in business under this name? Be wary of companies that are very new or have recently changed names.

9. Do you use your own employees or subcontractors? Companies that use their own trained employees typically provide better service than those who hire day laborers.

10. What happens if something goes wrong during the move? They should have clear procedures for handling problems and a way to reach management if needed.

If a moving company can't or won't answer these questions clearly and completely, keep looking.

There are plenty of honest movers who will be happy to provide all this information and more.

How Mr. BigStuff Labor and Moving Does Things Differently

At this point, you might be wondering if there are any honest moving companies left in Lansing. The answer is yes, but you have to know what to look for.

Mr. BigStuff Labor and Moving represents everything a professional moving company should be.

Founded on January 1st, 2024, this company has already earned 94+ five-star reviews across Google, Thumbtack, and Moving Helper.

That's remarkable for a company that's been in business for just over a year.

But the reviews tell only part of the story.

What really sets Mr. BigStuff apart is their commitment to transparency, honesty, and customer service.

Complete Transparency: When you call Mr. BigStuff at (517) 948-0894, you'll speak directly with someone who can answer all your questions about licensing, insurance, and their moving process. They provide their credentials upfront and encourage you to verify everything they tell you.

Fair Pricing: Mr. BigStuff provides detailed written estimates after seeing your belongings in person. Their prices are competitive but not suspiciously low. They believe in giving you fair value for professional service, not in tricking you with bait-and-switch tactics.

Professional Standards: Every member of the Mr. BigStuff team is a trained employee, not a day laborer hired off the street. They undergo background checks and receive ongoing training in proper moving techniques and customer service.

Clear Communication: From your first phone call through the completion of your move, Mr. BigStuff keeps you informed about what's happening. They explain their process, answer your questions, and make sure you're comfortable with every aspect of your move.

Accountability: If something goes wrong during your move, Mr. BigStuff takes responsibility and makes it right. They don't make excuses or disappear when problems arise. They stand behind their work and their reputation.

Local Focus: As a Lansing-based company, Mr. BigStuff understands the local area and has a reputation to maintain in the community. They're not a fly-by-night operation that can vanish overnight. They're here to stay and they want to earn your trust for future moves and referrals.

This is what professional moving should look like.

No surprises, no scams, no hostage situations.

Just honest people doing honest work for a fair price.

The Smart Way to Research Moving Companies

Before you hire any moving company, even Mr. BigStuff, you should do your homework.

Here's a step-by-step process for researching movers:

Step 1: Get Multiple Estimates Contact at least three different moving companies and ask for in-home estimates. This gives you a baseline for comparison and helps you spot any outliers.

Step 2: Verify Credentials Check each company's licensing and insurance through the appropriate government databases. For interstate moves, verify their USDOT number at www.fmcsa.dot.gov. For local moves in Michigan, check with the Michigan Public Service Commission.

Step 3: Read Reviews Carefully Look at reviews on multiple platforms including Google, Yelp, Facebook, Better Business Bureau, and industry-specific sites. Pay attention to patterns and read both positive and negative reviews to get a complete picture.

Step 4: Check for Complaints Search the Better Business Bureau database and your state's consumer protection office for any complaints against the companies you're considering.

Step 5: Ask for References Contact recent customers in your area and ask about their experience. Most satisfied customers are happy to share their opinions about good service.

Step 6: Visit Their Office If possible, visit the company's physical location. This gives you a chance to see their operation and meet the people you'll be working with.

Step 7: Compare Everything Don't just compare prices. Look at the total value including services provided, reputation, insurance coverage, and your comfort level with each company.

Remember, the goal isn't to find the cheapest mover.

It's to find the best value - the company that provides excellent service at a fair price with minimal risk of problems.

What to Do If You've Already Been Scammed

If you're reading this article because you've already been victimized by a moving scam, you're not alone and you're not powerless.

Here's what you should do:

Immediate Actions:

  • Document everything: Save all emails, contracts, receipts, and communications with the moving company

  • Take photos of any damaged items

  • Contact your credit card company if you paid by card - you may be able to dispute the charges

  • File a police report if your belongings have been stolen or held hostage

Official Complaints:

  • File a complaint with the Federal Motor Carrier Safety Administration at www.fmcsa.dot.gov

  • Contact the Better Business Bureau in both your area and the mover's area

  • Report the scam to your state's consumer protection office

  • File a complaint with the Federal Trade Commission at reportfraud.ftc.gov

Legal Options:

  • Consult with a consumer protection attorney

  • Check if your state has any specific laws protecting moving customers

  • Consider small claims court for smaller amounts

  • Look into whether other customers have filed class action lawsuits against the same company

Recovery Efforts:

  • Contact your homeowner's or renter's insurance to see if moving scams are covered

  • If the scammer used a legitimate moving company's name, contact that company - they may help resolve the situation to protect their reputation

  • Spread the word through online reviews and social media to warn other potential victims

The most important thing to remember is that being scammed doesn't make you stupid or gullible.

These criminals are professionals who know exactly how to manipulate honest people.

The best thing you can do is learn from the experience and help others avoid the same fate.

Red Flags During the Moving Process

Even if a moving company passes your initial screening, you need to stay alert for warning signs during the actual moving process:

Before Moving Day:

  • The company suddenly changes the terms of your contract

  • They ask for additional money before starting the move

  • They can't provide the truck or crew they promised

  • They pressure you to sign additional paperwork

On Moving Day:

  • The crew shows up in a rental truck instead of a company vehicle

  • They ask you to sign blank forms or documents you haven't read

  • They want payment before loading your belongings

  • The crew seems disorganized or unprofessional

  • They refuse to provide an inventory of your items

During the Move:

  • They load your belongings but won't tell you where they're taking them

  • They demand additional payment for services that should have been included

  • They claim your belongings weigh much more than estimated

  • They threaten to leave if you don't pay extra fees

  • They won't let you accompany them to the weighing station

At Delivery:

  • They demand cash payment before unloading

  • They claim additional damage occurred during transport

  • They refuse to unload until you pay extra fees

  • Items are missing from your inventory

  • They pressure you to sign delivery papers before you've checked everything

If any of these situations occur, don't hesitate to call the police, contact the company's management, or refuse to proceed until the issue is resolved.

Your belongings and your money are both at stake.

The True Cost of Hiring the Wrong Mover

When people compare moving companies, they usually focus only on the upfront price.

This is a mistake because the true cost of hiring the wrong mover goes far beyond what you pay on moving day.

Direct Financial Costs:

  • Unexpected charges and fees that weren't disclosed upfront

  • Ransom payments to get your belongings back

  • Legal fees to recover stolen items or fight fraud charges

  • Replacement costs for damaged or stolen belongings

  • Storage fees while you try to resolve disputes

Indirect Financial Costs:

  • Hotel and restaurant costs if your move is delayed

  • Time off work to deal with moving problems

  • Utility connection fees if you have to change your moving date

  • Cleaning fees if the move damages your old or new home

  • Medical costs from stress-related health problems

Emotional and Personal Costs:

  • Stress and anxiety that can affect your health and relationships

  • Loss of irreplaceable items like family photos and heirlooms

  • Trauma that makes you afraid to move again in the future

  • Damage to your faith in people and business relationships

  • Time and energy that could have been spent on more important things

Lisa from Lansing learned about hidden costs when she hired "M & M Moving And Storage" for what seemed like a great deal.

The company quoted her $800 for a local move.

By the end of the day, she had paid:

  • $2,200 in unexpected moving charges

  • $600 for three nights in a hotel while fighting to get her stuff back

  • $1,400 to replace damaged furniture and electronics

  • $500 in legal consultation fees

  • $300 in lost wages from missing work

The $800 "bargain" ended up costing Lisa over $5,000.

And that doesn't count the weeks of stress, the damaged relationships with family members who tried to help, and the anxiety she still feels about trusting service providers.

Compare this to what happens when you hire a reputable company like Mr. BigStuff Labor and Moving.

You pay the quoted price, your belongings arrive safely and on time, and you can focus on enjoying your new home instead of fighting with scam artists.

Why Mr. BigStuff Labor and Moving Is Your Best Choice

After reading about all the ways moving can go wrong, you might feel overwhelmed about choosing a moving company.

That's understandable.

But here's the thing: when you know what to look for, the choice becomes much easier.

Mr. BigStuff Labor and Moving checks every box on your list of requirements for a trustworthy moving company:

Proven Track Record: With 94+ five-star reviews in just over a year of operation, Mr. BigStuff has already established itself as a leader in customer satisfaction. These aren't fake reviews or paid testimonials - they're real feedback from real customers who were thrilled with their moving experience.

Complete Transparency: Everything about Mr. BigStuff's operation is open for inspection. Their licensing, insurance, pricing, and processes are all clearly explained and documented. When you call (517) 948-0894, you'll get straight answers to all your questions.

Local Reputation: Mr. BigStuff is based right here in Lansing, which means they have a reputation to maintain in the community. They can't just disappear overnight like the scam companies do. They're invested in providing excellent service because their business depends on word-of-mouth referrals from satisfied customers.

Professional Standards: Every team member is a trained employee who has passed background checks and received proper training. They're not day laborers picked up from a parking lot. They're skilled professionals who take pride in their work.

Fair and Honest Pricing: Mr. BigStuff provides detailed written estimates after seeing your belongings in person. Their prices are competitive but not suspiciously low. They believe in earning your business through excellent service, not by tricking you with bait-and-switch tactics.

Customer-First Approach: From your first phone call through the completion of your move, Mr. BigStuff treats you like a valued customer, not just another job. They listen to your concerns, answer your questions, and work hard to exceed your expectations.

moving company reputation

The Questions You Should Ask Mr. BigStuff (And Any Other Mover)

Don't take our word for anything.

Call Mr. BigStuff at (517) 948-0894 and ask them the tough questions. A legitimate moving company welcomes scrutiny because they have nothing to hide.

Ask them about their licensing and insurance.

Ask them about their process for handling damaged items.

Ask them about their employees and training programs.

Ask them for references from recent customers.

Ask them anything that's important to you.

Then call other moving companies and ask them the same questions.

Compare the answers.

See who gives you complete, honest responses and who tries to dodge your questions or pressure you into signing immediately.

The difference will be obvious.

Scam companies hate questions because questions expose their lies.

Professional companies love questions because questions help them show you why they're the best choice for your move.

Moving Day Success: What to Expect from Professional Movers

When you hire a legitimate moving company like Mr. BigStuff, here's what moving day should look like:

Before the Crew Arrives:

  • You receive a confirmation call with the exact arrival time

  • You know the names of the crew members who will be handling your move

  • You have a detailed written contract that clearly explains all costs and services

When the Crew Arrives:

  • They arrive on time in a clean, well-maintained company truck

  • The crew leader introduces everyone and explains the day's process

  • They conduct a walk-through of your home and create an inventory of your belongings

  • They answer any last-minute questions you have

During the Move:

  • They work efficiently and carefully to protect your belongings and property

  • They wrap and pad furniture to prevent damage

  • They keep you informed about their progress throughout the day

  • They treat your belongings as if they were their own

At Your New Home:

  • They arrive when promised and begin unloading immediately

  • They place items in the rooms you specify

  • They reassemble any furniture they took apart

  • They review the inventory with you to make sure everything arrived

When the Job Is Complete:

  • They clean up any packing materials and debris

  • They explain the final bill and answer any questions about charges

  • They ask you to inspect everything before you sign the completion paperwork

  • They provide you with copies of all documents and contact information for follow-up

This is what professional moving looks like.

No surprises, no drama, no hostage situations.

Just skilled professionals doing their job well and treating you with respect.

How to Protect Yourself Even After You've Chosen a Good Mover

Even when you hire a reputable moving company, there are steps you can take to protect yourself and ensure everything goes smoothly:

Document Everything:

  • Take photos of valuable items before the move

  • Keep copies of all contracts and paperwork

  • Create your own inventory list of important belongings

  • Save all receipts related to your move

Stay Involved:

  • Be present during both loading and unloading

  • Ask questions if you don't understand something

  • Don't sign anything you haven't read completely

  • Trust your instincts if something doesn't feel right

Prepare for Contingencies:

  • Keep important documents and valuables with you during the move

  • Have backup plans in case of weather delays or other problems

  • Keep the contact information for your moving company easily accessible

  • Know your rights and responsibilities as outlined in your contract

Communicate Clearly:

  • Tell the movers about any special requirements or concerns

  • Point out fragile or valuable items that need extra care

  • Ask for updates if the move is taking longer than expected

  • Address any problems immediately rather than waiting until the end

Remember, good moving companies want you to be involved and informed.

They welcome your questions and input because it helps ensure a successful move for everyone.

The Bottom Line: Your Move, Your Choice, Your Future

Here's what it all comes down to.

You have a choice to make.

You can take a chance on a cheap moving company and hope for the best.

Or you can invest in professional service and have peace of mind.

The difference in cost between a legitimate mover and a scam operation is usually only a few hundred dollars.

But the difference in risk is enormous.

When you consider what's at stake - your belongings, your money, your time, your sanity - paying a little extra for quality service is the smartest investment you can make.

Think about it this way.

You probably spent months or years accumulating all the things you're moving.

You worked hard to buy your furniture, your electronics, your clothes, and everything else you own.

You have items that can't be replaced at any price - family photos, heirlooms, sentimental keepsakes.

Is it really worth risking all of that to save a couple hundred dollars on your move?

Is it worth the chance that you'll end up like the thousands of people who lose everything to moving scams every year?

Of course not.

When you look at it that way, hiring a professional moving company isn't an expense - it's insurance.

You're buying protection for everything you've worked for and everything you care about.

Why Waiting Could Cost You Everything

Here's something most people don't think about: the longer you wait to book a good moving company, the fewer options you'll have.

Professional movers book up quickly, especially during peak moving season (May through September).

When you wait until the last minute, you're more likely to end up with whoever is available.

And guess who's always available...?

The scam companies.

They're available because they don't do real moves. They just collect deposits and look for their next victims.

This is another way that moving scammers take advantage of people.

They know that desperate customers will accept almost any terms just to get their move scheduled.

They count on your panic to override your good judgment.

Don't let this happen to you.

As soon as you know you're going to move, start researching moving companies.

Get estimates, check references, and book your preferred company well in advance.

If you're moving in the Lansing area, call Mr. BigStuff Labor and Moving at (517) 948-0894 today.

Don't wait until next week or next month.

Call today and secure your moving date with a company you can trust.

The Mr. BigStuff Difference: A Promise You Can Count On

When you choose Mr. BigStuff Labor and Moving, you're not just hiring a moving company.

You're partnering with a team of professionals who are committed to making your move as smooth and stress-free as possible.

Here's what Mr. BigStuff promises every customer:

Honest Communication: We'll tell you exactly what your move will cost, what services are included, and what to expect every step of the way. No surprises, no hidden fees, no bait-and-switch tactics.

Professional Service: Our trained employees will treat your belongings with care and respect. We use proper equipment, proven techniques, and attention to detail to ensure everything arrives safely at your new home.

Fair Pricing: Our rates are competitive and transparent. We believe in providing excellent value for quality service, not in cutting corners or adding unexpected charges.

Customer Satisfaction: We're not satisfied unless you're satisfied. If something goes wrong, we'll make it right. If you have concerns, we'll address them promptly and professionally.

Local Accountability: We're part of the Lansing community, and we take that responsibility seriously. Our reputation depends on providing excellent service to our neighbors and friends.

This is more than marketing talk. It's a commitment backed up by 94+ five-star reviews from real customers who experienced the Mr. BigStuff difference firsthand.

moving company customer service

Your Next Step: Make the Call That Protects Your Future

You now know more about moving scams than 99% of people who are planning a move.

You understand the warning signs, the tactics scammers use, and how to protect yourself.

You know what questions to ask and what standards to demand.

Most importantly, you know that there are honest, professional moving companies that will treat you fairly and handle your belongings with care.

You don't have to settle for subpar service or risk being victimized by scammers.

The question is: what are you going to do with this knowledge?

You could bookmark this article and tell yourself you'll deal with finding a mover later.

You could continue shopping around, hoping to find a slightly better deal.

You could take a chance on that company with the really low estimate, thinking maybe you'll be the one person who doesn't get scammed.

Or you could make the smart choice.

You could call Mr. BigStuff Labor and Moving at (517) 948-0894 right now and schedule a free, no-obligation estimate.

You could speak with professionals who will answer all your questions honestly and completely.

You could secure your moving date with a company that has proven track record of excellent service and customer satisfaction.

The choice is yours.

But remember: every day you wait is another day that your preferred moving date might get booked by someone else.

Every day you wait is another day closer to having to settle for whatever mover is still available.

Don't let procrastination force you into a bad decision.

Don't let a desire to save a few dollars put everything you own at risk.

Don't become another statistic in the growing epidemic of moving fraud.

Make the call today.

Your future self will thank you for it.

Take Action Now: Your Move Starts with One Phone Call

The phone number is (517) 948-0894.

The website is https://justthebigstuff.com.

The choice is yours.

When you call Mr. BigStuff Labor and Moving, you'll speak with a real person who can answer your questions, explain their services, and schedule a free estimate at your convenience.

There's no pressure, no sales pitch, and no obligation.

Just honest information from honest people who want to earn your business the right way.

You've read the horror stories. You've learned about the scams. You've seen what happens when people choose the wrong moving company.

Now it's time to choose the right one.

Call (517) 948-0894 today.

Your stress-free move is just one phone call away.

Don't wait. Don't risk it. Don't become the next victim. Call Mr. BigStuff Labor and Moving now and experience the difference that honest, professional service makes.


Mr. BigStuff Labor and Moving - Making Lansing moves better, one family at a time. Call (517) 948-0894 or visit https://justthebigstuff.com

moving company recommendations

Back to Blog